Please see our Privacy Policy for details about how we collect and use information your provide.
© 2022 BY OMNIDIAN, INC. ALL RIGHTS RESERVED.
Sell it. Install it.
Let us do the rest.
Solar Retailing is a competitive business. Only the best companies survive and thrive in this market.Even the best businesses experience growing pains. If you need help managing service calls from your existing customers, Omnidian can help. We take the hassle out of customer service, so you can focus on what you do best.How can we help?
Infinite Energy Service Request
Omnidian manages the five year "Whole System Warranty" for solar and battery systems sold by Infinite Energy.If you are experiencing a problem with your solar and/or battery system, please fill in the form and we'll contact you in the next 1-2 days.Please note, the information you share with us is subject to our privacy policy.If you have an enquiry about an existing service ticket, please call our Western Australian customer support line on (08) 6186 7910.
Positive Energy Solutions Service Request
Omnidian manages the five year "Whole System Warranty" for solar and battery systems sold by Positive Energy Solutions.If you are experiencing a problem with your solar and/or battery system, please fill in the form and we'll contact you in the next 1-2 days.Please note, the information you share with us is subject to our privacy policy.If you have an enquiry about an existing service ticket, please call our Western Australian customer support line on (08) 6186 7910.
Privacy Policy
Omnidian Australia Pty Ltd (“Omnidian”) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.The Privacy Act 1988 (Cth) (the Privacy Act) contains the Australian Privacy Principles (APPs). The APPs govern the way in covered entities must collect, use, disclose, store, secure and dispose of your Personal Information. Whilst Omnidian is currently exempt from these obligations, we do take reasonable endeavours to treat your Personal Information in a manner consistent with the APPs.A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.auWhat is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.This Personal Information is obtained in many ways including by telephone, by email, via our website omnidian.com.au and from third parties. We don’t guarantee website links or policy of authorised third parties.We collect your Personal Information for the primary purpose of providing our services to you and providing services and information to our clients. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.Omnidian does not seek to collect sensitive information and would only ever do so with your consent; or where required or authorised by law.Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.Omnidian will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.In order to protect your Personal Information we may require identification from you before releasing the requested information.Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.Policy Updates
This Policy may change from time to time and is available on our website.Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Level 10, 440 Collins Street, Melbourne, Victoria, 3000
support@omnidian.com.au
(08) 6186 7910
About Us
Omnidian in the USA
Omnidian is a US-based company, headquartered in Seattle (Washington). The company was co-founded in 2016 by Mark Liffmann, Ray Szylko, Dave Kenny and Brad Davis. From humble beginnings, Omnidian has grown to become a market leader in rooftop solar asset management services. We now have approximately 200,000 solar systems under management across our residential and commercial portfolios.
Omnidian in Australia
Omnidian began exploring international growth opportunities in 2022. The Australian market was identified as the best opportunity for Omnidian to take its unique model offshore. David Pethick leads our small team and we are growing rapidly. If you would like to learn more, please contact David via his email (dpethick@omnidian.com).
Thank you
Thank you for submitting your service request. It has been received in our systems. We will contact you by phone or email in the next 1-2 days. Please keep an eye out for emails from support@omnidian.com.au.