Omnidian is proud to announce our partnership with Sigenergy, a leader in advanced battery storage solutions, as their official service partner. This collaboration brings together the best of both worlds: next generation battery technology and best-in-class support for installers and end customers.

As part of this arrangement, Omnidian will deliver a suite of remote services designed to enhance the experience for Sigenergy’s installers and customers, including:

Real-Time Installer Support – Instant assistance during installation, fault diagnosis, and troubleshooting to minimise downtime and ensure a hassle-free setup.

Streamlined Communication & Ticketing – End-to-end management of customer and installer calls, including ticket creation, ensuring timely responses via phone, email,
and web forms.

Efficient Enquiry Handling – Prompt resolution of customer inquiries, delivering a smooth and stress-free service experience.

Will Hall, Managing Director of Sigenergy for Australia and New Zealand, shared his perspective on this “game-changing” partnership:

“At Sigenergy, we’re all about delivering the best battery tech and real support for our partners. By teaming up with Omnidian, installers and customers can feel confident knowing they’ve got a reliable partner every step of the way. We’re committed to ensuring every installation comes with top-notch care and dependability—and Omnidian’s service-first mindset fits right with our mission.”

David Pethick, Omnidian Australia’s President reinforced the significance of this collaboration:

“This partnership with Sigenergy demonstrates the power of combining exceptional products with outstanding support. Together, we’re creating a complete solution that empowers retailers and installers to deliver unmatched value to their customers. We’re excited to help Sigenergy set a new standard of OEM support in the industry.”

This partnership signifies how combining world-class products with a comprehensive, industry-leading support framework can elevate customer satisfaction. Together, Omnidian and Sigenergy are setting the benchmark for what a true product-plus-solution partnership should look like.