As an OEM, your reputation hinges on consistent performance and reliable service. At Omnidian Australia, we provide tailored asset management services that enhance the post-installation experience for your customers while reducing your operational burden.
Omnidian serves as your dedicated customer care partner, handling inbound inquiries and diagnosing system issues with precision. Our expert team guides customers through troubleshooting steps or escalates issues for on-site service when necessary.
We work closely with your installation partners, providing the technical backing they need to complete seamless installations and replacements. From initial introductions to contract support, we help integrate service excellence into every stage.
Omnidian handles all warranty assessments and replacement logistics, working within your systems to provide an efficient flow of parts and repairs. This includes everything from diagnostics to shipping, ensuring customers receive timely solutions.
Our proprietary technology models performance by creating a digital twin of your assets and layering on live, satellite-derived weather data. Using machine learning and AI, we monitor your installations for underperformance to identify and diagnose alerts, and drive remediation.
By filtering out false and unactionable alerts, we can quickly pinpoint the root cause when issues arise. This ensures fast, focused resolution — allowing us to deliver great service at low cost.
On top of that, our solar experts become an extension of your team, so you can grow and manage your portfolio at a fraction of the cost of hiring additional staff. You’re backed by an onshore team of solar experts tracking the health of your assets.
Breakthrough insights, dramatic improvements in symptom detection, root-cause diagnostics, and optimized asset remediation are driving greater efficiencies in the solar industry.
